This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

If you are asked to attend surgery please can you wear a face mask or face covering.


During the Covid19 outbreak you can now ring the surgery to order a repeat prescription after 11 am or send an email to prescriptions.p82020@nhs.net.

Feedback and Complaints

Compliments, Comments, Concerns and Complaints

We aim to provide patients with the best care we can, but will sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

We would encourage you to speak to whoever you feel most comfortable with - your doctor, a nurse, a receptionist or manager - but if you would prefer to give feedback in writing, please send it to the below address.

If you have a complaint to make, please don't be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained.

Send your written complaint to our Practice Manager Brian Smith:

Dr Hallikeri and Partners

Little Lever Health Centre

Mytham Road

Little Lever

Bolton

BL3 1JF

We are able to provide you with our complaint leaflet (Click here to download our complaints leaflet) and complaints form (Click here to download our complaints leaflet) to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Signing of third party consent will need to be witnessed by a staff member and photo ID shown. Forms are also available from reception at any of our sites. You can make a complaint in your own format providing this covers all the necessary aspects. Please make your complaint as specific and precise as possible

If you do not wish to complain to us directly you can make a complaint to:

NHS England

PO Box 16738

Redditch B97 9PT

Telephone 0300 311 22 33 or via email england.contactus@nhs.net.    

Website: www.england.nhs.uk/contact-us

Ombudsman

If you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England.

Complaints Helpine: 0345 015 4033

Textphone (Minicom): 0300 061 4298

Website: www.ombudsman.org.uk

Address: Millbank Tower, Millbank, London SW1P 4QP

 

Contacting the Care Quality Commission

If you have a genuine concern about a staff member or regulated activity carried on by this Practice then please contact the Care Quality Commission directly;

Telephone: 03000 616161

Website: http://www.cqc.org.uk



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website